Eurocentres Canada Privacy Policy
Introduction:
Eurocentres Canada (including Eurocentres Vancouver and Eurocentres Toronto) developed our Protection of Personal Information and Privacy Code (herein referred to as the "Privacy Code") based on the requirements of the Canadian Standards Association's Model Code for the Protection of Personal Information which was incorporated into the federal Personal Information Protection and Electronic Documents Act (PIPEDA). The Privacy Code was developed to protect the privacy and personal information of the students, agents and homestay families of Eurocentres Canada (herein referred to as the "Client").
Section 1: Accountability
Eurocentres Canada is dedicated to protecting the personal information of our Clients in our control. We have developed policies and procedures designed to protect personal information and have designated a Privacy Officer to ensure the compliance of these policies and procedures. Eurocentres Canada also has a strong commitment to ensure that the appropriate security measures are exercised when transmitting personal information both physically and electronically.
Section 2: Purposes for Collecting and Storing Personal Information
Eurocentres Canada collects personal information from our Clients for the following purposes:
- To register and identify students
- To provide services to our agents
- To meet the regulatory requirements
- To provide best quality academic, accommodation, social, and other services to our students
- To provide security and safety to our Clients
- To provide Homestay Families with information about their Homestay Students
- To provide Homestay Students with information about their Homestay Families
Section 3: Consent
Eurocentres Canada will always obtain consent from our Clients before collecting or sharing personal information. Consent can be obtained both in written form (the signing of forms and contracts) and verbally. Eurocentres Canada does not share information to third parties without the express consent of the Client. A Client may withdraw consent to the collection or disclosure of personal information at the risk of compromising the ability of Eurocentres Canada to provide the best possible academic, accommodation, social or other services to the Client. Upon the request of the Client's withdrawal of consent, Eurocentres Canada will explain the consequences of the withdrawal.
Section 4: Limiting Collection of Personal Information
Eurocentres Canada only collects personal information that is required for it to provide educational and other services reasonably pertaining to the Client's needs and those necessary for the purposes of conducting lawful business.
Section 5: Limiting the Use, Disclosure, and Retention of Personal Information
Eurocentres does not use or disclose the personal information of our Clients for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Eurocentres Canada does not sell or otherwise disclose the personal information of our Clients to third parties unless requested by the Client or if necessary to provide both affiliated and unaffiliated schools to which a student is transferring. Students who want Eurocentres Canada to provide their Agent or family members with personal information related to their program must indicate this in the Consent and Acknowledgment section on the Eurocentres Canada application form.
According to law, Eurocentres Canada must retain student information indefinitely. Eurocentres Canada retains Agent and Homestay Family information for a period of seven years following the date of last use.
Section 6: Accuracy
Eurocentres Canada will make all reasonable efforts to ensure the personal information of our Clients shall be accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
Section 7: Safeguards
Eurocentres Canada will endeavor to ensure that any personal information is stored and safeguarded against unauthorized access whether it is stored physically or electronically.
Section 8: Accessibility to Policies and Procedures
Eurocentres Canada makes specific information about its policies and practices related to the management of personal information readily available to Clients upon request. Requests may be made directly to the Privacy Officer.
Section 9: Access to Personal Information
Upon written request, Clients are informed of the existence, use and disclosure of their personal information and shall be given access to that information. Clients are able to challenge the accuracy and completeness of the information and have it amended as appropriate by submitting a written request and supplying the necessary documentation.
Section 10: Challenging Compliance and Complaints
All Clients are able to address a challenge concerning compliance with the above principles to the Privacy Officer at Eurocentres Canada. All complaints received in writing will be investigated. All appropriate measures will be taken to address and resolve the complaint within a reasonable period of time. If the Privacy Officer cannot resolve the concerns of the complainant, the issue can be referred to the office of the President of Eurocentres Canada. At any point in the process, the Client may also write to the Privacy Commissioner of Canada.
Please direct all questions and inquiries to:
Eurocentres Canada Privacy Officer
250-815 West Hastings Street
Vancouver, BC V6C 1B4
Main Menu
